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FAQ’S

Are you really giving a free adjustable base, 2 pillows, and a protector with the purchase of an iRize mattress?

Yes, we are! We know it is hard to believe! We also know the many benefits of being able to adjust your position, and how necessary the right pillows and protector are to a real, rejuvenating sleep experience, so we include them all with your purchase, for free!

 

Will the adjustable base work with my bedroom furniture?

Yes! Our free iRize Structures E255 base will fit inside or on top of any kind of bedroom furniture frames, from 4 post beds, to platform beds, to bed frames that use boxsprings. Generally the base sits inside the furniture on its own legs, or sometimes, we simply remove the legs (like in the case of a solid slab platform) and it sits on top of your frame.

 

Do I need a boxspring with the adjustable base?

No, our adjustable base will replace your boxspring (if you have one). We can even remove your old boxspring for free with delivery.

 

Where can I try the mattresses?

You can try iRize mattresses in a variety of retail partner showrooms. Please visit our store locator page so you can find the showroom closest to you.

You can also try iRize mattress in your home, risk-free, for 365 nights! If it is not right for you, we will pick it up for free and issue a full refund!

 

Do you offer white glove delivery and installation?

Yes, we do! Your delivery and installation of any iRize order is free, and we will even remove your old mattress for free, too!

 

How long will it take to get my iRize mattress?

We offer white glove delivery as soon as next day! 

 

Do you remove my old mattress?

Yes! We will remove your old mattress and boxspring for free!

 

What is your return policy?

You have 365 nights to try your iRize mattress and if for any reason you are not satisfied, we will go and pick it up for free and issue a full refund! It’s a no risk, money back guarantee so you can shop with confidence!

 

What warranty does iRize have?

iRize offers a limited lifetime warranty against any manufacture defects on all mattresses. This means you are protected for as long as you own your mattress! Our free E255 adjustable base has a 10 year limited manufacturer guarantee. Keep in mind mattresses need to be stain free for warranty service, and that is why we include a free mattress protector with purchase!

 

I want to finance, but I have bad credit, now what?

We work with a variety of lenders, including lenders who don’t check your credit score! The first step is to fill out our finance form online to get approved!

 

Will you bill Medicare for my mattress?

We can’t bill Medicare directly for your mattress purchase, and any inquiries about possible reimbursement for your purchase would need to be made to the Medicare administration directly. We do offer monthly financing for mattresses! You can apply online on our finance page and get approved right away!

 

What is the difference between a King size and a Split King size?

The size is the same, but the functions are different. A king size is one king mattress on one king adjustable base, so if two people are in bed, one remote moves both partners’ heads up/down at the same time, and this is the same for the foot adjustment also. 

A split king is the same size, but split down the middle. It comes with two remotes so each person can adjust their side of the bed individually. One partner can raise their head or feet, while the other partner could stay flat, and vice versa. A split king is technically 2 TwinXL mattresses on 2 TwinXL bases placed together.

 

What is the difference between a King size and a California King size?

A king is 76 inches wide by 80 inches long (76×80) and is the largest mattress for 2 people. A California King is 72 inches wide and 84 inches long (72×84). It is more narrow than a king and longer than a king. California Kings are typically special orders for people who are taller than 6’4” inches and need a longer mattress.

 

Checkout says you don’t deliver to my area, now what?

We are rapidly expanding our service area, so we are coming! In the meantime, we do offer a drop ship service to your doorstep if you live in the continental U.S. Simply call or chat us and we can give you the details of how drop shipping works.

 

What are the mattress sizes available?

iRize mattress sizes come in the following sizes:

 

Twin 38” x 74” (typically for one child)

Twin XL 38” x 80” (a twin, but with an adult length) (typically for college dorm rooms)

Full 54” x 74” (typically for one child or an antique bed frame) (also known as “Double”)

Queen 60” x 80” (typically for one or two adults)

King 76” x 80” (typically for two adults, family)

Split King (or 2 TwinXLs together) 76” x 80” (split down the middle, each side moves independently)

California King (72” x 84”) (longer and narrower than a king, typically for people taller than 6’4″) 

 

Custom Size – We do offer custom made mattress in certain models. If you need a custom size mattress, simply call or chat us so we can help. 

 

Got more questions? Call or Chat us for help!

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